Q: I wonder if Tenerife Times can help me.  My wife and I joined a holiday company (a Tenerife Time share business) and have been very unsatisfied with the service given and we cannot get the money they owe us. We have been approached by a company  (name supplied but removed by Tenerife Times) who say that they have been commissioned by the Tenerife Tourist Board to get our money back or at least the majority they owe us. This company has asked for a payment upfront and request that we attend a few days on the island to meet a representative who would help us.  Are they for real or is this just another holiday scam?

I hope you can help
 
Steve Bird

A: Hi Steve, sorry to hear about your problems with the Tenerife based holiday company. I have contacted the Tenerife Tourist Board to see if they could shed some light on this matter, below is an extract from the email reply I got.

Regarding this company, I have had other similar enquiries. It would be very useful if you could publish something on your website stating that this company is not affiliated to the Tenerife Tourist Board and does not undertake any transactions on their behalf. We never get involved in these issues - it would be best for them to contact a lawyer. Thanks.

The most interesting part of this email is the Tenerife Tourist Boards direct quote saying they NEVER get involved in these issues and NOBODY has been instructed to undertake any transactions on their behalf.

SO BE WARNED, NO COMPANY has been instructed by the Tenerife Tourist Board in relation to any holiday club, timeshare or otherwise because as they say themselves, they never get involved in these issues.